At Guida Elettrica, we are committed to delivering your electric ride safely and promptly. Below you’ll find details on our shipping process, coverage, timelines, and more.

🚚 Shipping Coverage

We currently ship to addresses within Italy.

⏱️ Processing Times

  • All orders are processed within 1–3 business days after payment is confirmed.

  • Orders are not processed or shipped on weekends or holidays.

  • You will receive a confirmation email with tracking info once your order ships.

📦 Estimated Delivery Times

  • Standard Shipping: 5–10 business days

  • Oversized Items (e.g., ATVs, Cargo Bikes): 7–14 business days due to freight handling

Note: Delivery times may vary depending on product availability, your location, and carrier performance.

💵 Shipping Costs

  • Standard Shipping: Free on most orders over $100

  • Shipping fees for smaller or specialty items will be calculated at checkout.

Oversized or heavyweight items may incur additional freight charges, which will be clearly shown before checkout.

📦 Tracking Your Order

You will receive a tracking number via email once your order is shipped. Please allow 24–48 hours for the tracking information to update.

❗ Shipping Issues & Delays

While we strive for timely delivery, delays may occur due to:

  • Carrier issues

  • Weather disruptions

  • Supply chain factors

We are not responsible for delays once a shipment is in transit, but we will support you in tracking and resolving any shipping problems.

🚛 Damaged or Lost Packages

If your package is lost or arrives damaged:

  • Contact us within 72 hours of delivery.

  • Provide photos (if damaged) and your order number.

  • We’ll work with the carrier to resolve the issue or arrange a replacement.

📞 Questions?

We’re here to help! Contact Us