Refund & Returns

🔄 Return Eligibility

To qualify for a return:

• The item must be unused, undamaged, and in original packaging

• Return request must be made within 14 days of delivery

• Proof of purchase (order number or receipt) is required

Returns that do not meet these criteria may be refused or subject to a restocking fee.

📦 How to Initiate a Return

1. Contact our support team at [Your Email Address] with your order number and reason for return.

2. We will provide return instructions and a return authorization (RMA) number if eligible.

3. Ship the item back to the provided address. Customers are responsible for return shipping costs unless the item is defective or incorrectly shipped.

💳 Refunds

• Once your return is received and inspected, we’ll notify you via email.

• Approved returns will be refunded to your original payment method.

• Refunds typically take 5–10 business days to appear, depending on your bank or card issuer.

Note: Shipping fees are non-refundable.

⚠️ Non-Returnable Items

We cannot accept returns for:

• Used or damaged products

• Custom or special-order items

• Products marked “Final Sale”

⚙️ Defective or Damaged Items

If your order arrives damaged or defective:

• Contact us within 72 hours of delivery with photos and a description.

• We’ll work with you to resolve the issue promptly, including repairs, replacement, or refund.

🛠️ Exchanges

We currently do not offer direct exchanges. If you’d like a different item, return the original and place a new order.