Warranty Policy
At Guida Elettrica, we stand behind the quality of our electric vehicles and mobility products. Our warranty policy ensures peace of mind and outlines your rights in the unlikely event of a defect.
🛡️ Standard Warranty Coverage
All new products purchased from us include a limited manufacturer’s warranty, typically covering:
Electric Bikes, Scooters, Mopeds, Skateboards: 12–24 months
Electric ATVs, UTVs, Cargo Bikes: 12 months
Hoverboards, Unicycles, Trikes, Wheelchairs: 6–12 months
Warranty durations vary by brand and model. Refer to the specific product listing or contact us for exact coverage.
🔧 What’s Covered
The warranty generally covers:
Manufacturing defects in materials and workmanship
Electrical components (motors, displays, controllers)
Frame and structural integrity
Battery defects not caused by misuse
⚠️ What’s Not Covered
The warranty does not cover:
Normal wear and tear (tires, brake pads, grips, etc.)
Damage from accidents, abuse, or misuse
Modifications or unauthorized repairs
Water damage unless specified as waterproof
Improper storage or maintenance
📄 How to File a Warranty Claim
Email [Your Support Email] with:
Order number
Description of the issue
Photos or video if applicable
Our team will review the claim and may request return shipping of the faulty part.
Approved claims will be repaired, replaced, or refunded, at our discretion.
🕐 Response and Resolution Time
Most warranty claims are processed within 7–14 business days. Repair or replacement part shipping may vary based on availability.
🧾 Proof of Purchase Required
A valid order number or receipt is required to make a warranty claim. Please retain all purchase records.
❓ Need Help?
Our customer service team is here to assist you with warranty questions or concerns. Contact Us
